Shipping & Returns
Postage and Packaging
All purchases will be sent by Royal Mail Special Delivery or by courier, which must be signed for. We can send an order of up to 2kg. For larger orders special arrangements will have to be made, so please contact Emma Chapman Jewels before ordering. Shipping is free of cost for all purchases over £150.
All purchases will be sent by Royal Mail Signed For Service or by courier. In some cases special courier services may need to be used for overseas deliveries and additional costs may need to be incurred, if this is the case Emma Chapman Jewels will inform you before confirming your order. Some countries are exempt from jewellery imports, so if in doubt please check with Emma Chapman Jewels before purchase. Shipping is free of cost for all purchases over £150.
All international custom duties and sales taxes re non-refundable for shipments
We can send an order of up to 2kg. For larger orders special arrangements will have to be made, so please contact Emma Chapman Jewels before ordering.
Full valid post codes are required for every order, we will not send any order without one. If you provide an incorrect address, including the postcode, we do not accept any responsibility for the failure of an order to arrive.
Most orders will take up to 3 days to be dispatched once payment has been cleared in the UK, and can take approximately 7 days for overseas deliveries.
Faulty goods must be returned within 14 days of receipt in their original packaging. Please state the fault discovered. We will either refund in full, or replace the items free of charge after they have undergone a quality control check.
Unwanted goods must be returned within 14 days of receipt, unworn and unused, in their original packaging at the purchaser’s expense. Refunds will be made by the original payment method, as soon as the items are received. Postage in either direction will not be refunded. Please quote your original order reference number when returning goods. We request that you send the items by Special Recorded Delivery that insures you for the value of the goods, as we cannot be responsible for goods that fail to reach us.
Unfortunately customised pieces cannot be returned.
When emailing for a return please clearly state your order number, reason for return, and full contact information including name, address, and daytime and evening telephone number. .
Exchanges are only possible if an item is available. We can only exchange faulty items for the same item subject to availability. If you wish to exchange please make your request clear. Exchanges can only be dispatched after the return goods have been received and undergone a quality control check.
Damage and Tracing Parcels
In the event that your goods are damaged in transit, please contact us within 24 hours of receipt. If you fail to do so, or if goods have been signed for as received in good condition we will not be able to offer a refund.
If products are not delivered please contact us for details of the tracking and tracing procedure.
If orders are considered by us to be lost in transit after a reasonable period of time has elapsed, we shall at our discretion either refund or resend the order.
Out of Stock Items
We carry many items in stock, however there are some collections, which may be on re-order or need to be specially ordered for you. We will make every effort to expedite your special order and be realistic in our estimated delivery time. Please be aware that as your order is being made especially for you, it can take from two to eight weeks. We will communicate exact times to you by email or phone. Naturally special orders are final orders.
All jewellery should be returned to:
Shipping & Returns Office :
Emma Chapman jewels
Frome, BA11 1QY
Tel 0044 7767406318